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Using the My Carrier Packets Integration

My Carrier Packets keeps records you already have up to date — it does not create new carriers. The carrier must already exist in Pegasys as a vendor with a matching DOT number (or MC / docket number). Changes for a carrier you don't track as a vendor are simply skipped — there is nothing to update.


My Carrier Packets is an FMCSA-backed carrier onboarding and monitoring platform. It provides carrier profile data, insurance, risk assessments, and fraud/incident reporting, and continuously monitors carriers for changes to insurance, authority, and risk. Pegasys integrates with My Carrier Packets so that when a monitored carrier changes, those changes flow into Pegasys automatically — the matching vendor business record and its contacts are updated for you, and every change is logged to the record's history. Unlike dispatch-level tracking, this is a company-wide integration that runs on its own once installed; there is no per-carrier action to take.


Installing My Carrier Packets

  1. Ensure the My Carrier Packets app is installed through the Pegasys marketplace
  • Click Marketplace along the top navigation bar
  • Click the My Carrier Packets tile
  • Click Install
  1. Enter your API Key when prompted and click Confirm
  • Pegasys validates the key with a live call to My Carrier Packets before saving, so an invalid key is rejected immediately and the window stays open for you to correct it
  • Need help locating your API Key? Contact the My Carrier Packets support team
  1. Installation requires the Administrator app permission. The integration itself uses the Manage Vendor and Manage Contacts permissions to update your records


My Carrier Packets is a Company App — one subscription per company, shared by everyone. Only an Administrator can install, manage, or uninstall it, and there is one connection per company.


How the sync works (no setup on your side)
Unlike some integrations, there are no webhook URLs to configure and nothing to send to the My Carrier Packets team. Once installed, Pegasys checks My Carrier Packets for carrier changes automatically on a recurring basis (every few minutes) and applies anything new in the background. There is no button to press and no manual import — it simply keeps working from the moment it's installed.


For each change reported, Pegasys:

  1. Matches the carrier to one of your vendors by DOT number first, then MC / docket number
  2. Updates the vendor business record with the latest identity details from My Carrier Packets
  3. Refreshes the vendor's contacts — adding new ones and updating existing ones
  4. Logs every change to the record's history and, for material changes, raises a notification


What gets updated on the vendor
When My Carrier Packets reports newer information, the following business fields are brought up to date:

  • Name (legal name) and Display Name (DBA)
  • Address, City, Province / State, Postal Code, Country
  • Primary Phone, Secondary Phone, and Email


Contacts are kept in step as well:

  • New contacts from My Carrier Packets are added to the vendor
  • Existing contacts have their Phone, Email, and Title updated when they've changed
  • Contacts are matched on email address, so an update lands on the right person rather than creating a duplicate


My Carrier Packets is treated as the source of truth for these FMCSA-sourced identity fields, so its values take priority — but it will never overwrite an existing value with a blank one. Contacts that disappear from My Carrier Packets are left in place, so your own manually entered contacts are never deleted.


Reviewing what changed
Every change the integration makes is written to the vendor's History, exactly like a manual edit — so you can see precisely what changed, from what value to what value, and when.

  1. Open the vendor (carrier) record
  2. Open its History log
  3. Changes made by the integration appear alongside your team's manual edits. Because they come from the integration rather than a specific person, they are attributed to My Carrier Packets rather than to a user


Notifications for material changes
Some changes are too important to leave buried in a history log. When My Carrier Packets reports a material change — such as an insurance or risk change — Pegasys also raises a notification so the change is actively surfaced to your team, not just recorded. The notification names the affected carrier and the type of change reported.


Uninstalling My Carrier Packets
You can disconnect at any time from the My Carrier Packets page in the Marketplace by clicking Uninstall (Administrator only). Automatic updates stop immediately, and your existing vendor records and their history are left untouched. Reinstall at any time to resume monitoring.

Updated on: 07/06/2026

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